# AI Dunk — Refund Policy summary

Canonical HTML page: [https://aidunk.net/refund-policy](https://aidunk.net/refund-policy)
Last substantive review: 2026-10-27 (Asia/Shanghai).
Purpose: Review unused-pack refunds, generation credit returns, billing issues, and shutdown refunds.

Read the complete [Refund Policy](https://aidunk.net/refund-policy). A completed one-time credit-pack purchase qualifies for AI Dunk's voluntary full-refund policy when support receives the request within seven days (168 hours) after completed payment and no credits from that specific pack have been consumed. After seven days or any consumption, ordinary change-of-mind and partial leftover-credit refunds are unavailable under that voluntary policy. Mandatory consumer rights remain unaffected and take priority, including a longer statutory withdrawal period where applicable. The complete policy includes a model withdrawal notice.

A terminal generation failure releases reserved credits; that is not a cash refund. A serious result defect may qualify for a one-time return of the task's consumed credits when requested within 48 hours. A statutory remedy, service defect, dispute, or payment adjustment may still produce a partial refund; the corresponding unused paid credits are adjusted proportionally as described in the complete policy. Approved cash refunds go through PayPal to the original payment method where available, and provider or bank processing time varies. If paid generation permanently closes without a reasonably equivalent way to use paid credits, the unused and unrevoked paid-credit portion is refunded under the formula in the complete policy. Email [support@aidunk.net](mailto:support@aidunk.net?subject=Refund%20request) for manual review.