Refund Policy
Last updated: October 27, 2026
AI Dunk is the service name. This policy applies when you complete a one-time AI Dunk credit-pack purchase from the legal operator that provides the service. It explains cash refunds separately from the return or release of service credits. It forms part of our Terms of Service. Nothing in this policy limits consumer rights that cannot lawfully be limited.
1. Seven-day refunds for unused packs
You qualify for a full voluntary refund when both are true:
- your request reaches support within seven days (168 hours) after the pack's payment completed; and
- none of the credits belonging to that purchased pack have been consumed by a completed generation.
We use the completed-payment time in the order record. A timely request remains timely if our review finishes later. A reservation that was fully released after a failed or blocked task does not count as consumed credit. The refund covers the amount actually paid for the pack, including refundable taxes where applicable. We do not deduct a refund-administration fee from an eligible full refund.
After seven days, or after any credits from that pack have been consumed, ordinary change-of-mind refunds and partial refunds for leftover credits are not available under this voluntary policy. Billing errors, unauthorized payments, service defects, permanent shutdown, and mandatory legal rights are handled separately below.
Where a mandatory withdrawal period applies to your distance purchase, including a 14-day period where required for an eligible EEA consumer, that right takes priority over and may last longer than our seven-day voluntary policy. You do not need to give a reason to exercise a no-reason statutory withdrawal right.
2. Failed and completed generations
AI Dunk reserves 50 credits for Standard 480p or 100 credits for HD 720p when a generation is submitted. A deliverable result settles the reservation. A terminal failure or blocked render releases the reserved credits. Contact support if a terminally failed task remains reserved.
A completed video may contain differences in likeness, clothing, hands, body position, ball movement, court details, audio, or style. These ordinary AI variations and personal preference do not automatically qualify for a cash refund or credit return.
Quality-review credit return
Request a quality review within 48 hours after a completed task if a required featured person is missing or clearly replaced, the core dunk sequence is absent, or the delivered file is materially corrupted or unplayable. Include the task identifier and describe the problem. If we confirm a qualifying issue, we return the credits consumed by that task. Each task may receive one quality-review credit return. Returned credits are not a cash refund, and a new generation remains subject to AI variation.
Minor likeness, clothing, hand, body, background, court, ball, audio, or style differences, and personal preference, do not qualify under this voluntary quality-review policy. This limitation does not remove any remedy required for a service defect under applicable law.
3. Pending tasks and credit usage
Eligibility is assessed against the particular purchased pack, not only the total account balance. If credits from that pack are reserved by a pending task, we must establish whether they are settled or released before confirming unused-pack eligibility.
A refund request does not pause your balance or pending tasks. A later successful generation using credits from the pack can affect eligibility, so avoid new submissions while an unused-pack request is being reviewed. Promotional, system-adjustment, and separately granted compensation credits have no cash-refund value.
4. How to request a refund
Email support@aidunk.net, preferably from the address on your account. Contact us within the relevant period even if you cannot access the account or find every record. Include what you have from the following list:
- your account email and purchased pack;
- the AI Dunk order or PayPal transaction identifier;
- payment date, amount, and currency;
- relevant task identifiers and a description of any problem.
We may ask for additional information reasonably needed to verify the purchase, account, and your authority. Do not send a password, full payment-card number, PayPal credential, or unrelated personal data. See our Privacy Policy for how request data is handled.
Model withdrawal notice
Where you have a statutory withdrawal right, any clear statement sent before the applicable deadline is sufficient. You may copy the following optional form into an email:
To: support@aidunk.net
I hereby give notice that I withdraw from my contract for the [pack name] credit pack, ordered on [date], order [order ID].
Name and account email: [details]
Date: [date]
5. Review and payment processing
We manually review the payment record, pack-specific credit activity, pending tasks, previous refunds or reversals, and the reason for the request. We may request supporting information or explain a delay. We will communicate the decision within the period required by applicable law; we do not promise a shorter fixed review period.
Approved cash refunds are issued through PayPal to the original payment method where available. The corresponding unused credits are removed. PayPal and the receiving bank control the time before funds appear. Refunds use the original purchase currency. Conversion rates and separately charged bank fees can affect the amount received in another currency. Amounts already refunded or reversed are not paid twice.
After completed payment, we send a contract confirmation to the account email. It records the order, amount, applicable policy version, and any express request and acknowledgment made at checkout. Keep that email with your purchase records.
6. Billing issues, disputes, and consumer rights
Duplicate charges, unauthorized-payment claims, incorrect amounts, paid credits not issued after verified capture, service defects, and refunds required by law are reviewed separately from voluntary change-of-mind eligibility. We may restrict affected credits while investigating a reversal or dispute, but do not use a blanket one-refund-per-customer rule to reject a legitimate claim.
Contact support promptly before opening a payment dispute where practical, so we can investigate. This does not remove a lawful right to contact PayPal, a bank, a consumer authority, or a court. Nothing in this policy treats acceptance of the Terms or submission of a generation as a blanket waiver of mandatory cancellation, withdrawal, billing, or service-quality rights.
Ordinary change-of-mind partial refunds for leftover credits are not available under our voluntary policy. A mandatory remedy, confirmed service defect, payment dispute, or PayPal or bank adjustment may still result in a partial refund. For a partial payment refund, we calculate the cumulative corresponding credit adjustment as the original pack credits multiplied by the cumulative amount refunded and divided by the original amount paid, rounded up to a whole credit. We remove only unused credits still available from that pack. Treatment of any amount already consumed and any further remedy depends on applicable law and the specific resolution.
At checkout, an express request for immediate supply applies to issuing the purchased credits. Before a paid generation begins, we separately ask you to request immediate performance and acknowledge the possible effect on a statutory withdrawal right. Neither confirmation is a blanket waiver. A withdrawal right is reduced or lost only when and to the extent applicable law allows, and rights relating to non-conforming digital content or services remain unaffected.
7. Account closure and permanent shutdown
Voluntarily closing an account does not create a cash refund outside this policy. Submit an eligible request before closure where possible. Deleting a video or requesting data deletion does not itself cancel a payment. Privacy requests and account-record retention are governed by the Privacy Policy.
If we permanently discontinue paid generation without a reasonably equivalent way to use existing paid credits, we will notify affected users and provide a reasonable download period where technically and legally possible. This shutdown refund is independent of the seven-day window and can apply to a partially used pack.
Shutdown refund calculation
For each purchase, the refund equals the amount paid multiplied by the remaining unused and unrevoked paid credits, divided by the original paid credits. We calculate in the purchase currency and round to the nearest cent, with half cents rounded up.
- Previously refunded or reversed amounts and credits are excluded; the refund cannot exceed the purchase amount still unrefunded.
- Applicable taxes are handled as required by law.
- Promotional and gift credits are excluded.
- Pending tasks must first be settled or released.
Shutdown refunds use the original payment method where available or another lawful arrangement if it is unavailable. See the account closure and service changes terms for the related commitment.
8. Policy updates and contact
We may update this policy as payment methods, product rules, or legal requirements change. We will update the date above and provide any additional notice required by law. A later change does not remove a refund right that already accrued under the policy applicable to the purchase.
For refund and billing support, email support@aidunk.net.
